FREQUENTLY ASKED QUESTIONS
Who are Hornskov?
Hornskov is a small family owned business founded in 2015 by Cathrine & Peter Hornskov.Read more here.
How do I measure my head?
Use a tape measure to measure your head at the widest point, which in most cases is about a fingers width above the ears.
Always measure your head about three times to be sure about your size.
Order a free size kit here.
Are you still in doubt, don’t hesitate to contact us.
How do I take care of my hat?
Maintaining your hat is very important if you want it to last a long time. We are confident that with the right care your Hornskov hat will last for generations.
Learn more here.
Where are your hats made?
All of our hats are handmade in our workshop in Sorø, Denmark.
Where do you ship to?
We offer free worldwide shipping on all orders.
How long will my order take?
All hats are made to order and will be finished and shipped out within 10-12 weeks.
We do our very best to keep that timeline, but sometimes it is simply not possible. If you have a special request for the shipping schedule, or need a more defined date, please do not hesitate to contact us and we will do our best to accommodate your wishes.
Caps, accessories & purchases other than hats will be shipped out within 48 hours.
RETURNS & EXCHANGES
How do I return an order?
All caps, accessories & purchases other than hats, can be returned to us in original packaging.
If you wish to return an order, let us know within 14 days of receiving the order.
You will receive your refund within 14 days after the order has been returned to us.
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Can I return a hat?
All of our hats are made to order on customer measurements and for that reason it is not possible to return orders.
All of our hats are made to a very high standard and we hope that you will be happy with your order.
However, if you are unhappy for whatever reason, do not hesitate to contact us and we will do everything we can to help you.
Can't find what you're looking for?
Send us an email to tell us what’s up and we will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at email@example.com